Terms & Conditions

Welcome to Rasoza. These Terms and Conditions ("Terms") govern access to and use of the Rasoza platform, merchant dashboard, QR ordering systems, mobile applications, payment integrations, Rasoza Ring application, merchant onboarding systems, recommendation systems, restaurant management tools, and all related services (collectively, the "Platform").

By registering, onboarding, scanning a Rasoza QR code, or using the Platform, both Merchants (restaurant/food business owners) and Customers (end-users) expressly acknowledge that they have read, understood, and agreed to be legally bound by these Terms. If you do not agree, you must immediately discontinue use of the Platform.

Rasoza is a restaurant technology platform operating in India. We function primarily as a technology service provider, software facilitator, and intermediary under Section 2(1)(w) of the Information Technology Act, 2000.

Restaurants remain independent business entities. Rasoza does not prepare, store, handle, deliver, or guarantee the quality of any food or beverages ordered through the Platform.

To use Rasoza, Merchants must:

• Operate a legally valid restaurant or food business in India.
• Possess and maintain a valid FSSAI license and all required GST/tax registrations.
• Provide accurate onboarding information and comply with all applicable Indian laws.
• Remain fully responsible for food quality, hygiene standards, menu accuracy, pricing integrity, customer communication, and order fulfillment.

Rasoza reserves the right to approve, reject, suspend, or terminate merchant onboarding at its sole discretion.

Payments processed through Rasoza utilize official, RBI-compliant integrations, including HDFC Bank.

• KYC Disclaimer: The Merchant acknowledges that the Know Your Customer (KYC) process is mandated, controlled, and conducted solely by HDFC Bank (or the respective payment gateway). Rasoza is not a party to this KYC process, does not guarantee its approval, and bears no liability for delays, holds, or rejections initiated by the bank.
• Settlements: Payment settlements are executed directly by HDFC Bank to the Merchant’s registered bank account as per the bank’s designated settlement cycle. Rasoza does not hold, control, or execute these fund settlements.
• Pricing & MDR: All pricing, including Merchant Discount Rates (MDR) for Card and UPI transactions, are set exclusively by HDFC Bank/the payment gateway, not by Rasoza. Current rates are displayed on our /pricing page.
• Payment processing fees: A dynamic payment processing fee, convenience fee, or offer price may apply per transaction. This fee is not fixed (e.g., it is not limited to ₹5) and is subject to change based on transaction type, banking methods, or gateway conditions, as displayed at checkout.
• Chargebacks: Merchants are responsible for maintaining proof of order fulfillment. Excessive chargebacks or fraudulent complaints may result in an immediate hold on payouts or gateway termination by the bank.

Rasoza Ring is an Android-based payment notification application that plays audio alerts upon receiving successful payment confirmations.

• Disclaimer: Sound alerts depend on active internet connectivity, application state, device permissions, Android OS limitations, and third-party banking status updates.
• Verification: Rasoza Ring acts only as a convenience notification system and does not guarantee real-time confirmation under all conditions. Merchants must independently verify payments through official dashboards, bank confirmations, or HDFC systems before fulfilling high-risk or high-value transactions. Rasoza is not liable for losses due to missed, delayed, or false audio alerts.

• Ordering: Customers may scan QR codes to view menus, place orders, and make payments. Restaurants are responsible for correct physical QR placement, accurate table mapping, and menu management.
• Tampering: Unauthorized misuse of QR systems, including fake QR replacements or fraudulent redirects by third parties at the Merchant’s premises, is strictly prohibited. Rasoza is not liable for financial losses arising from physically tampered QR codes.
• Hardware Shipping: Physical QR stands are shipped to registered restaurant addresses upon account verification. Replacement stands are provided only for shipping-related damages verified immediately after delivery. Physical damage caused after delivery (breakage, misuse, water damage, or mishandling) is not covered.

By scanning a Rasoza QR code or placing an order, Customers agree that:

• Restaurants solely control food quality, preparation, and service.
• Payment processing involves secure third-party payment gateway systems.
• Group ordering availability depends on individual restaurant support.
• Customers must not attempt payment/order fraud, manipulate digital cart states, abuse payment gateways, or interfere with platform operations.

Merchants and Users shall not:

• Upload pornographic, illegal, or infringing material.
• Use abusive, hateful, or discriminatory language.
• Attempt payment fraud, manipulate transactions, or process unauthorized charges.
• Reverse engineer, decompile, or distribute malware targeting Rasoza systems.
• Mislead customers, impersonate businesses, or use fake restaurant identities.
• Probe, scan, or test system vulnerabilities, scrape platform data, or launch DoS attacks.

Violations will result in: Immediate suspension, permanent bans, withholding of payouts pending investigation, and civil/criminal legal action, including reporting to Indian Cyber Crime authorities.

All Rasoza software, branding, interfaces, design systems, QR technologies, applications, and related materials remain the exclusive intellectual property of Rasoza.

Merchants and users may not copy, redistribute, resell, reverse engineer, or rebrand core systems without explicit written authorization.

• Limitation: To the maximum extent permitted by Indian law, Rasoza provides services on an "as available" and "as is" basis. Rasoza shall not be liable for indirect/consequential damages, loss of profits, data loss, restaurant operational failures, food quality/service disputes, delivery failures, or third-party outages (including banking delays, Petpooja API failures, or gateway interruptions).
• Indemnification: The Merchant agrees to indemnify, defend, and hold harmless Rasoza, its founders, employees, and payment partners from any claims, liabilities, damages, or legal fees arising from the Merchant’s breach of these Terms, violation of Indian law (including FSSAI), or third-party claims related to food safety or service.

Rasoza aims to maintain reliable services, but uninterrupted operation cannot be guaranteed. Temporary downtime may occur due to maintenance, banking system downtime, internet failures, or Petpooja/third-party gateway outages.

Rasoza may update, modify, pause, or discontinue features with reasonable notice via dashboard notices, emails, or website announcements. Continued use constitutes acceptance of revised policies.

These Terms shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved through arbitration under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Thane, Maharashtra. If arbitration does not resolve the dispute, the courts located in Thane, Maharashtra shall have exclusive jurisdiction.

For any questions, compliance issues, or grievances regarding these Terms, please contact our designated Grievance Officer:

• Email: support@rasoza.com
• Address: B-201, Suresh Park, Devdaya Nagar, Pokhran Road No.1 Thane, Maharashtra 400606